At one point, this employee made me feel like I was going to be kicked off of my flight this was so unnecessary and extremely unprofessional. After the supervisor let me in my bag, I got on the plane with my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. I find this to be completely unacceptable. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. It was a little over-stuffed for the scale. I said I didn’t want to pay for checking and that it contained fragile items. They grabbed my bag from me and insisted it be checked. I fly with AA nearly every week for work. I don’t think I need to explain how agitated/terrified that made me.Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports-while there-were inert as they weren’t attached to the battery. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). They took me off an already delayed flight after I’d already boarded to examine my smart bag. It the same as beating a dead horse and expecting it to get up and run."Ĭons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. I have to take responsibility for keep trying. They are also every discriminatory at that airport also, especially the people who work at JetBlue. ![]() If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. This airline has been moved to the bottom of my list. I do believe they are the new Spirit Airlines in disguise. My only on time flight this year has been with Delta. ![]() So far every flight taken by JetBlue this year has been late. ![]() Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding.
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